If you are local to Coconut Grove, you can always walk in to get your prescriptions filled, as long as you have your prescription and personal/insurance information. If you are not local or cannot come to the pharmacy, please follow the set of instructions below that are relevant to you.

New Customers

To fill a new prescription:

Call in with your information, OR fax or e-mail in the downloadable New Order Form (52 KB), which you can also use for reference when calling in.

If calling in an order for the first time, have the following patient information on hand:

  • Name
  • Address
  • Phone#
  • Date of birth
  • Social security#
  • List of allergies
  • Insurance info (all found on insurance card)
  • Insurance company
  • ID/Member#
  • Group#
  • PCN# or BIN#
  • Credit card#, exp. date, CVV2 code
  • Pick-up/shipping/delivery info

Also, please have your doctor call or fax the written prescription(s). If you have the prescription you may fax it to us so that we can verify it with your doctor and start filling it immediately. Please be sure to give us the original prescription when we deliver the order or you pick it up in person at the pharmacy.

To transfer prescription refills:

Follow the process for new customers above. In addition to the Information above, we will also need:

  • Name and phone number of previous pharmacy
  • Name and prescription number of drug at previous pharmacy

Returning Customers

To fill a new prescription:

Please have your doctor call or fax the written prescription(s). If you have the prescription you may fax it to us so that we can verify it with your doctor and start filling it immediately. Please be sure to give us the original prescription when we deliver the order or you pick it up in person at the pharmacy. Additionally, you must call the pharmacy, OR fax or e-mail us a Fill New Prescription Form (52 KB) so we can process your prescription and designate pick-up, mail, or local delivery.

To refill a medication on file:

You can fax or e-mail us a Refill A Prescription Form (52 KB), or call in the 8-digit prescription# located on the top left of your medication's container, along with pick-up, shipping, or delivery information. If you do not have a container, we need your name, phone number, and name of the item requested.

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